Is Wino casino legit and licensed?

We hold licence ALSI-202409012-FI1 from Anjouan Gaming in the Comoros, issued through AOFA, and the operating company behind the site is Softon Ltd. That licence covers our casino and sportsbook operations. Game outcomes come from the studios themselves rather than from us, so results run on their certified random number generators.

How long do withdrawals actually take?

Crypto is the quickest, often clearing within an hour once approved. E-wallets like Skrill and Neteller usually land inside 24 to 48 hours, and card or bank payouts stretch to between one and five business days because of how the banking rails work. Processing on our side runs from zero to 72 hours. The main thing that slows people down is unfinished verification, so send your ID and proof of address before you request your first payout.

What do I need for the Wino casino login?

Your registered email and password, nothing else. If you've lost the password, use the reset link and check your spam folder if nothing shows up within a couple of minutes. Accounts lock temporarily after several failed attempts, which is deliberate, and live chat can unlock it for you.

Can I play on mobile without an app?

Yes. The site adapts to phone and tablet screens, including the live dealer streams and the bet slip. No download, no storage taken up, and you get the same game library and the same account balance you'd see on desktop.

How does the welcome bonus wagering work?

The 600% package spreads across your first five deposits up to £8,500 combined, with a minimum deposit of £17 and 25x wagering on the bonus amount. Second and third deposit bonuses sit at 100% up to £1,200 and £2,500 respectively, both at 25x with a seven day validity window. Sports bonuses carry 15x wagering and need qualifying odds of at least 2.00.

Is there a no deposit bonus at Wino?

Our current promotions are deposit-based, so there is no deposit bonus credited in cash at the moment. What you do get with no deposit is demo mode on most slots, which lets you try the games for free before funding your account.

Which currencies can I use from the UK?

GBP is the fiat option, so no conversion charges on your card statement. Sixteen cryptocurrencies are supported too, including Bitcoin, Ethereum, Litecoin, USDT, XRP, Cardano, Dogecoin and Solana.

Do you charge anything on deposits or withdrawals?

No fees from our side on either. Your bank or wallet provider might apply their own charge, and crypto networks have mining fees we don't control, but Wino doesn't add a cut.

Contacting Wino Casino

24/7 chat support

Even late at night someone is on hand, and they can unlock an account after too many login attempts.

Cashier and KYC

Upload documents before your first payout request so the money is not left waiting.

Thinking of joining Wino?

You only need an email and password to register, and the first of five bonus deposits starts at £17.

600% over 5 deposits

600% bonus up to £8,500 on your first 5 deposits

Up to £8,500 in total across your first five deposits, with 25x wagering.

Questions about verification documents, a payout still being processed, how the five deposit welcome works and accounts locked after failed logins make up most of our support traffic.

Ways to reach us

Chat is available 24/7 from every page, and agents reply in a couple of minutes even late at night. To send files or describe a problem in full, email [email protected] from your registered address. Mention when the issue happened and which method you used, and we can find the transaction without asking twice.

What we need for KYC

Registration only asks for an email and password. Your name, date of birth and address come in when you first request a payout. At that point we ask for a picture of your ID and a recent bank statement or household bill that shows your address. Our staff check them by hand, usually within one day.

Payout windows and limits

Processing on our side takes from zero to 72 hours. Crypto is the fastest route, often within an hour of approval. Skrill and Neteller usually arrive within 24 to 48 hours, while card and bank payouts take one to five business days. The minimum withdrawal is £85, with limits of £850 a day and £1,700 a week. No fees are added.

Locked out?

Several wrong passwords lock the account for a while on purpose. Use the reset link and check spam, or ask chat to unlock it once we have confirmed it is you.